The following conditions apply to all 'Sale' promotions:
Vouchers & money off codes can't be used to purchase Sale items
Store Credit vouchers can't be used for Sale items
Refunds and Exchanges
We currently offer refunds or exchange on everything except sale items. See our fair Easy Refund & Exchange Policy for more details
We can only accept exchanges on sale items if your item is faulty and not for changing your mind or ill fitting garments
Store credit may be given in exceptional circumstances, at our discretion
The VIVA-LUXE website is made accessible in accordance with the following Terms and Conditions (T&Cs) and any other rules posted on this website.
This information may be updated at any time and you should regularly check for any changes that we have made to the T&Cs. Please read the T&Cs before placing any orders. We take your use of the site as an agreement of any terms and conditions.
How We Price
Prices on the site are in GBP and are inclusive of VAT at the applicable rate if you are based in the UK.
We provide multiple currencies on the store-front to provide you with an approximation of the product cost in your currency. These are only estimates for your benefit, and may not be the amount your card issuer applies. Please check with your card issuer to get a more accurate rate of what you would be charged. We cannot be held liable for any inaccuracies in the approximation since we charge in GBP only.
All transactions by us will be charged in GBP and should be considered the authoritative price.
If you are a customer using a payment card that is not denominated in Sterling, the final price will be calculated according to the rate your card issuer applies.
Please be aware that if you are outside the EU, you may have to pay local customs, duties and/or taxes. These are separate to what VIVA-LUXE charges and you will have to settle any of these charges with the courier and/or local customs office.
Once you've placed your order you will receive an initial email acknowledging your order specifics. This email only confirms your order has been received. You will receive another email to advise that your order has been dispatched.
VIVA-LUXE reserves the right to not accept orders at our sole discretion. This may occur for example, due to the unavailability of stock or if we are unable to receive authorization for payment and other restrictions we deem are appropriate.
VIVA-LUXE will insure all products during the time from when it is in transit until it is delivered to your specified address.
You are required to sign for your goods when delivered, at which point you accept responsibility for the purchased goods. If somebody else signs on your behalf, you accept this as evidence of delivery and accept responsibility for the purchased goods.
Estimated delivery times are only to be only as a guide. VIVA-LUXE cannot be held responsible for delays caused by customs and we recommend you contact your local customs office should any delays occur.
You are responsible for the payment of any customs taxes, duties and related charges to importing any products to your country. See our Shipping and Delivery page for more details.
All content of this site is protected by international intellectual property treaties and laws. Trademarks, designs, and all content provided on this site can not be redistributed or reproduced. Any violation of these laws may result in criminal or civil penalties.
We will always try to provide the correct product description and prices on the website, however sometimes errors can occur. If an error in price is discovered we will notify you soon as possible and reconfirm your order at the correct price or cancel your order.
If you cannot be contacted we will cancel your order and refund the purchase price.
We also reserve the right to cancel any orders that have been based on information that is inaccurate.
We make every effort to display and describe colours as accurately as possible on our site. However computer monitor displays vary and we can't always guarantee they will be always be completely accurate.