Shipping and Delivery

Delivery Costs

CLOTHING:

UK & India

FREE delivery - over £75

Under £75 order - £7.99

International Delivery - £20 flat rate, no matter how many items you purchase.

 

JEWELLERY:

UK delivery - £7.99

International delivery - £9.99

 

 

Local Customs, Duties and Taxes

If you live outside the UK, some countries charge local duties or taxes on your order. This is a separate charge (not imposed by us) so we recommend that you contact your local Customs Authority to understand what any potential costs may be before you order.

 

In most cases, the courier delivering your outfit will take payment of these charges on behalf of your local Customs Office, before releasing your order to you.

 

If for whatever reason you need to refund your purchase, these charges aren't refundable from us and you'll have to claim these refunds from your local Customs Authority directly.

 

 

Delivery Timelines

The time it take to deliver to you will depend on the type of item you've ordered. These delivery types are:

 

  • 'Ready to Ship' Our jewellery, if in stock is dispatched within a week.
  • 'Made to Measure' Our outfits are custom tailored to your measurements. The delivery estimate is written on each product description because different outfits take different lengths of time. 

Whilst we always do our best to ensure your delivery is dispatched with ample time, we can't be held responsible for any delays experienced by the couriers.

 

Important Delivery Information

All deliveries will be made between 9am and 5pm Monday to Friday and require a signature by an authorised person at the delivery address given at the time of ordering.

   

Order Redirection

Once the package has been sent out from our delivery facility, we're unable to redirect orders to a different address.

 

Re-delivery

If you're not available to receive your order, the courier will leave you a note. Most couriers will attempt to redeliver to your address a maximum of three times.

Any re-delivery requests should be made directly with the carrier who shipped your items.

The details of the courier and tracking number will be sent to you on email where possible.  

 

Insurance

We insure all products up until the point they're delivered to you. All packages must be signed for at which point the responsibility transfers over to you. If you have a recipient who'll sign on your behalf, you then accept this as evidence that responsibility has been transferred over to you.

 

Where We Deliver

*We delivery worldwide to almost all countries. We can't ship to the following countries because of restrictions by courier companies:


Afghanistan
Angola
Bolivia
Burma (Myanmar)
Congo
Cuba
Iraq
Iran
Ivory Coast (Cote D’Ivoire)
Liberia
Mexico*
Nigeria
North Korea
Paraguay
Sierra Leone
Somalia
Sudan
Syria
Venezuela


*Truck and rail shipments to and within other than as a connecting conveyance are excluded to Mexico. Shipments via air are covered.

Any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries will be restricted. For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port.

 

Tracking your Order

After placing your order, we'll send you an email confirmation, where possible, which contains your package tracking details and expected delivery date.

 

Most couriers initially take at least 24-48 hours to update delivery information into their systems, so you might have to wait a short while to get your information update.