Shipping & Delivery

Shipping Charges

 

SHIPPING CHARGES

 

Free Shipping On All Orders Over £50 (USD$ 65)

 

For orders less than £50 (  USD$65)

UK - £11.99

International - £15.99 (~ USD $20)

     

    Local Customs, Duties and Taxes

    If you live outside the UK, some countries charge local duties or taxes on your order. This is a separate charge (not imposed by us) so we recommend that you contact your local Customs Authority to understand what any potential costs may be before you order.

     

    In most cases, the courier delivering your outfit will take payment of these charges on behalf of your local Customs Office, before releasing your order to you.

     

    If for whatever reason you need to refund your purchase, these charges aren't refundable from us and you'll have to claim these refunds from your local Customs Authority directly.

     

     

    Delivery Timelines

    The time it takes to deliver to you depends on what you've ordered.

    These delivery types are:

     

    • 'Ready to Ship' Our jewellery, or standard sized clothes, if in stock, are dispatched within a week.
    • 'Made to Order' Our outfits are custom made for you. The delivery estimate is written on each product description because different outfits take different lengths of time. 

    Whilst we always do our best to ensure your delivery is dispatched with ample time, we can't be held responsible for any delays experienced by the couriers.

     

    Important Delivery Information

    All deliveries will be made between 9am and 5pm Monday to Friday and require a signature by an authorised person at the delivery address given at the time of ordering.

       

    Order Redirection

    Once the package has been sent out from our delivery facility, we're unable to redirect orders to a different address.

     

    Re-delivery

    If you're not available to receive your order, the courier will leave you a note. Most couriers will attempt to redeliver to your address a maximum of three times.

    Any re-delivery requests should be made directly with the carrier who shipped your items.

    The details of the courier and tracking number will be sent to you on email where possible.  

     

    Insurance

    We insure all products up until the point they're delivered to you. All packages must be signed for at which point the responsibility transfers over to you. If you have a recipient who'll sign on your behalf, you then accept this as evidence that responsibility has been transferred over to you.

     

    Where We Deliver

    *We delivery worldwide to almost all countries. We can't ship to the following countries because of restrictions by courier companies:


    Afghanistan
    Angola
    Bolivia
    Burma (Myanmar)
    Congo
    Cuba
    Iraq
    Iran
    Ivory Coast (Cote D’Ivoire)
    Liberia
    Mexico*
    Nigeria
    North Korea
    Paraguay
    Sierra Leone
    Somalia
    Sudan
    Syria
    Venezuela


    *Truck and rail shipments to and within other than as a connecting conveyance are excluded to Mexico. Shipments via air are covered.

    Any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries will be restricted. For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Georgia, Kazakhstan, Kyrgyzstan, Moldova, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port.

     

    Tracking your Order

    After placing your order, we'll send you an email confirmation, where possible, which contains your package tracking details and expected delivery date.

     

    Most couriers initially take at least 24-48 hours to update delivery information into their systems, so you might have to wait a short while to get your information update.