We know you want to ensure your outfit fits perfectly and that what you see on the website is exactly what you get.
So we promise that your outfit is:
Made to the measures you provide us (for a great fit)
Made only with the finest quality fabrics, by highly skilled artisans
Exactly as seen in the website photo
All of this, or your money back.
An amazing 99% of our customers have told us the fit was perfect first time.
Still not sure? In the rare case you still need a final adjustment from your local tailor, we'll happily re-imburse you up to £25 (around USD$35) with a receipt.
*Of course we'll add extra margin on some dimensions where it makes sense to ensure you have a great fit.
- In the unlikely event of any issues with your purchase, please let us know within 7 days of receipt and we'll throw everything we have at ensuring your issues are resolved.
- Since these cases occur very rarely, we'll offer to re-imburse you £25 (USD$35) for those little adjustments you want from your local tailor.
- All authorised returns must be in unworn, unmodified and unused condition with all tags still attached.
- Return shipping is at the customer's expense, unless we've authorised to re-imburse you before hand (just ask).
- All returns should be shipped within 7 days of Customer Service authorising a return.
- Cancellations can not be made once an outfit has begun production.
- If your outfit has not begun production:
- You have 14 days from the purchase date to cancel your order
- All cancellations requests after 14 days will be issued as store credit.
FAST TRACK SERVICE
- The 'Fast Track' Service means that we'll put your order to the front of the production queue and we'll guarantee the day it will ship to you from the designer.
- We'll always make our very best effort to get to you on time - but please be aware that on rare occasions, there may be transit delays by the courier and/or customs of which we obviously have no control or responsibility.
OTHER THINGS TO KNOW
- Any refunds are credited back to the original card used to purchase.
- If you're based outside the EU, you may have paid local customs and taxes by your country and must follow up with your local authority for these refunds
- Allow up to 30 days for your bank to credit your account.
We’re always here to help. So if you would like any assistance just contact Customer Care at email@example.com where one of the team will be happy to help you.