100% SATISFACTION GUARANTEE
We know you want to ensure your outfit fits perfectly and that what you see on the website is exactly what you get.
So we promise that your outfit is:
Made to the measures you provide us (for a great fit)
Made only with the finest quality fabrics, by highly skilled artisans
Exactly as seen in the website photo
An amazing 99% of our customers have told us the fit was perfect first time.
Still not sure? We also offer:
- To re-imburse any tailoring from your local tailor up to £25 (around USD$35) with a receipt.
- Cancellations can't be made once an outfit has begun production.
- If your outfit has not begun production:
- You have 7 days from the purchase date to cancel your order
- All cancellations requests after 7 days will be issued as store credit.
FAST TRACK SERVICE
- The 'Fast Track' Service means that we'll put your order to the front of the production queue and we'll guarantee the day it will ship to you from the designer.
- We'll always make our very best effort to get to you on time - but please be aware that on rare occasions, there may be transit delays by the courier and/or customs of which we obviously have no control or responsibility.
OTHER THINGS TO KNOW
- Any refunds are credited back to the original card used to purchase.
- If you're based outside the EU, you may have paid local customs and taxes by your country and must follow up with your local authority for these refunds
- Allow up to 30 days for your bank to credit your account.
We’re always here to help. So if you would like any assistance just contact Customer Care at email@example.com where one of the team will be happy to help you.