Returns & Exchanges

100% SATISFACTION GUARANTEE

 

We know you want to ensure your outfit fits perfectly and that what you see on the website is exactly what you get.

 

So we promise that your outfit is:

 

    • Made to the measures you provide us (for a great fit)

    • Made only with the finest quality fabrics, by highly skilled artisans

    • Exactly as seen in the website photo

 

 All of this, or your Money Back.

     

    An amazing 98% of our customers have told us the fit was perfect first time. 

     

    Still not sure?  We also offer:

     

    • To re-imburse any tailoring from your local tailor up to £25 (around USD$35) with a receipt.
    • Otherwise, we'll happily offer you a full refund if you're not 100% happy with your outfit by following the below steps:
    1. Simply let us know within 7 days of receipt (by emailing us at wecare@vivaluxe.com).
    2. We'll also reimburse the return shipping costs up to £15 (USD$25). Just check the fair returns conditions below too.

       

       

       *Of course we'll add extra margin on some dimensions where it makes sense to ensure you have a great fit.

       


      RETURNS POLICY

      • All authorised returns must be in unworn, unmodified and unused condition with all tags still attached.
      • All returns should be shipped within 7 days of Customer Service authorising a return.

          

        CANCELLATIONS

        • Cancellations can't be made once an outfit has begun production.
        • If your outfit has not begun production:
          • You have 7 days from the purchase date to cancel your order 
          • All cancellations requests after 7 days will be issued as store credit.

         

         

        FAST TRACK SERVICE

        • The 'Fast Track' Service means that we'll put your order to the front of the production queue and we'll guarantee the day it will ship to you from the designer.
        • We'll always make our very best effort to get to you on time - but please be aware that on rare occasions, there may be transit delays by the courier and/or customs of which we obviously have no control or responsibility.

         

        OTHER THINGS TO KNOW

        • Any refunds are credited back to the original card used to purchase.
        • If you're based outside the EU, you may have paid local customs and taxes by your country and must follow up with your local authority for these refunds
        • Allow up to 30 days for your bank to credit your account. 

        OTHER THINGS TO KNOW

        • Any refunds are credited back to the original card used to purchase.
        • If you're based outside the EU, you may have paid local customs and taxes by your country and must follow up with your local authority for these refunds
        • Allow up to 30 days for your bank to credit your account. 

         

         

        We’re always here to help. So if you would like any assistance just contact Customer Care at wecare@vivaluxe.com where one of the team will be happy to help you.