Privacy Policy

We take protecting your privacy very seriously and never share any information that you give with any else.

 

What personal information do you collect?

When registering yourself with VIVA-LUXE you're consenting to us collecting the details that we need to process your order; that's your name, email address, phone number, home address, shipping and credit/debit card billing address.

 

Credit/debit card details are never shared with third parties and are only used to process your order using our official payment partners systems. We give your postal address and telephone number to the courier company so they know where to send your order.

 

If you save your payment card details with us, we'll store it securely with our trusted Payment Provider that is PCI DSS Level 1 accredited. This is an industry benchmark for the secure storage of personal information. We also use Secure Socket Layer (SSL) technology to encrypt all of your personal information. These measures ensure your personal information is protected, safe and secure.

 

We never share your personal information with any other third party, and if we needed to for some reason we would always get your explicit permission first.

 

Marketing Opt In/Out

We hate spam as much as you do and only want to contact you if you want us to. We'd like to email you occasionally to tell you about the exciting promotions that we run and new ranges that you might like. Of course, you'll always be able to unsubscribe from these emails at any time though. 

 

Cookies

We are always looking for ways to improve your shopping experience with us. To do this our site uses ‘cookies’ which are a small file that is sent to your computer. There are four basic types of cookies that we use:

 

    • Necessary Cookies
      • These allow you to browse the website and use features such as wish lists, that remember your shopping basket
    •  Website Analytics Cookies
      • We use these cookies to help us understand general surfing behaviours on our site. This includes things like the total number of users, time spent on site and the overall performance of the site.
    •  Customer Preference Cookies
      • We use these cookies to help us remember what your preferences are when you browse our site. This allows us to personalise your shopping experience according to your preferences. Some of the things we remember include your user name and personal preferences such as size, color and product line.
    •  Advertising Cookies
      • These cookies provide information on browsing habits which allows us to deliver promotions that are relevant to you. 
      • Our display advertising partner then enables us to present you with retargeting advertising on other sites based on your previous interaction with us. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number.  You can visit this page to opt out of any of our partners' advertising. 

 

Please note that by using VIVALUXE.COM you accept the privacy policy and contents as outlined here.

 

Questions and Further Information

 

For more information how we respect your privacy, please see our FAQ or email us at wecare@vivaluxe.com