Happy Customer Stories

Anika's story: "Excellent customer service from you guys!' 

 

 

Anika first contacted one of friendly fashion gurus as VIVA-LUXE had been recommended by a friend. She'd seen a saree in a store and wanted to match the colours to what she saw online with us. She knew that VIVA-LUXE made customisations really easy and that we changed colour for free. So she went ahead and bought the Baby Pink and Black Saree below from the Papa Don't Preach collection and began work with us to find the right colour that she loved.




BUY PAPA DONT PREACH AT VIVA-LUXE

Or stylists went ahead and sent her a pantone colour reference sheet to choose the colour that she liked best. Once we'd discussed everything with Anika to understand everything she wanted, we went into production.  




Customize your Saree at VIVA-LUXE




We kicked started this creation by sending Anika our easy-to-follow photo measurement guide. It shows, simply how and where to take each measure. 




VIVA-LUXE Measurement guide




Once the saree set was complete, we ran our critical quality checks. Every outfit goes through a 30-point check for 
quality, fit and finish ensuring that every outfit is made to our very high standards and to the measures given. 



Quality Checks at VIVA-LUXE

 



When Anika received the saree she decided she wanted it longer. No problem! We worked with her to find a solution for her and even sent her a video to make sure she was clear on how to wear her amended saree.  



               
Customisation on Papa Don't Preach at VIVA-LUXE

Here's what Anika had to say:

 

"Thanks for all of your help...I'm happy to leave reviews on your excellent service on social media!"


- Anika, August 2017



It was a pleasure serving you Anika!

Check out what other customers have to say about us:

Real Customer Reviews