Suraya from New York, USA finally got to wear 2 of the outfits she'd bought with us over the past year, and the wave of compliments she got all night as she shimmied away reminded her to drop us a note with her pictures and we're sure glad she did! Every customer that post a review or pictures with a hashtag gets money off their next purchase!
Because Suraya has bought with us before, she knew the drill. We send every customer an easy-to-follow VIVA-LUXE Photo Measurement Guide, like the one above to download and complete. It outlines, in simple steps how and where to take each measure for the perfect fit. Suraya had already completed this previously for herself when she had bought this Mango Lehenga. We pride ourselves on giving our customers the best possible shopping, customer and product experience, so they tend to come back, year after year for their wedding and event outfits. That's why we keep your measurements on file to make ordering as easy as possible for you and just check in on any changes. We've got your back!
So our friendly fashion gurus went to work, double checking that every measurement was still correct and checking in with Suraya on any missing measures for this particular cut and style. She opted to remove the sleeves from the original outfit and we weren't sure that the armhole measure that she'd given was quite right for her delicate frame. But once we'd contacted her to ask her to recheck it we were ready to start work on making her bespoke and individual creation.
Before Suraya could get her hands on her customised designer outfit it has to be quality checked, to ensure it is the perfect fit for her. Every outfit goes through a 30-point check for quality, fit and finish ensuring that every outfit is made to our very high standards based on the measures given and matches what we advertise online - and here's the result! Wow!
Here's what Suraya had to say about her purchases:
"I wore [my outfit] this past weekend at a wedding! I got so many compliments and I danced the night away. I’m also attaching the photo of the lengha I purchased last year as I realized I never sent a photo. I’m looking forward to continuing making purchases from you guys as you always make it so easy!
- Suraya, September 2019
It was a pleasure helping you Suraya, see you again soon!
Check out what other customers have to say about us: